Shipping policy
We have partnered with courier service/s to deliver products to customers. If the website receives an order after 2:00 pm, then its next day will be considered as the first day of delivery/shipping duration. Our delivery service partners work on all days of the week but we do not guarantee delivery on Sunday and on any holidays (including national holidays).
Our delivery service providers will make two attempts to deliver your order to you. Further to which the order will be returned back to us. In this situation, we can refund your order amount but we will be charging the following restocking fee will be deducted per product from your refund amount.
- ₹200 for Less than ₹ 5000 order
- ₹500 for ₹5000 – ₹ 10000 order
- ₹1000 for more than ₹10000 order
Sometimes, the delivery may take longer due to
- Bad Weather
- Flight Delays
- Political Disruptions
- Other Unforeseen Circumstances
You have to contact the customer care centre with your order details to address the issue and we’ll arrange the pickup of your shipment at no extra cost to you.
In such cases, the delivery might get delayed (beyond 10 working days can be as 10-15 or 15-20 working days). The company and the website will not be able to compensate for any mental agony caused due to delay in delivery
We regret to inform you that currently, we do not have international shipping through the website. We request you to contact us at hello@ashcoffee.com in case of any bulk orders and we can possibly make some special arrangements for you.
Responsibility on post-delivery
Once the user receives the ordered products, the user will be responsible for title and risk of loss for the ordered products.
